Support

How Can We Help You?

Find answers to common questions or contact us for personalized assistance

Frequently Asked Questions

Browse through our most commonly asked questions organized by category

General Information

We're open seven days a week for your convenience:

  • Monday - Saturday: 9:00 AM - 8:00 PM
  • Sunday: 10:00 AM - 6:00 PM

During major holidays, our hours may vary. We recommend calling ahead at +1 (260) 293-6411 or checking our website for holiday schedules. We remain open most holidays to serve the community.

We're located at 6910 NW 12TH ST, Miami, FL 33126. Our store is easily accessible from major highways and has ample free parking directly in front. If youre using public transportation, several Miami-Dade Transit bus routes stop within walking distance. Visit our Contact page for detailed directions and a map.

Yes! We offer ample free parking directly in front of our store and in the surrounding area. The lot is well-lit and secure. Accessible parking spaces are available near the entrance for customers who need them. We've never had parking issues, even during our busiest hours.

We accept multiple payment methods for your convenience:

  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • Cash
  • Contactless payments (Apple Pay, Google Pay, Samsung Pay)

All transactions are processed securely using modern payment equipment.

Products & Availability

We maintain an inventory of over 10,000 books spanning all genres including fiction, non-fiction, children's literature, young adult, classics, bestsellers, and specialty titles. Our selection includes works from both established authors and emerging writers, with a special focus on local Miami and Florida authors. We receive new shipments weekly to ensure our collection stays fresh and current.

Absolutely! If we don't have a specific book in stock, we can special order it for you at no additional charge beyond the book's retail price. Most special orders arrive within 3-7 business days, though rare or out-of-print titles may take longer. Simply provide us with the title, author, and ISBN (if available), and we'll handle the rest. We'll contact you as soon as your book arrives.

We stock over 500 daily newspapers and magazines including:

  • Local: Miami Herald, Florida newspapers
  • National: The New York Times, Wall Street Journal, USA Today, Washington Post
  • International: Publications from Europe, Latin America, and beyond
  • Magazines: Fashion, sports, technology, business, lifestyle, cooking, travel, and specialty interests

If you're looking for a specific publication not in our regular stock, we may be able to order it for you.

Yes, we offer gift cards in any denomination, making them the perfect gift for book lovers and anyone who enjoys our products. Gift cards can be used for books, confectionery, newspapers, magazines, and souvenirs. They never expire and can be redeemed in-store at any time.

🛍️ Orders & Purchases

We offer returns and exchanges within 30 days of purchase for most items with the original receipt:

  • Books: Must be in new, unread condition with no writing, highlighting, or damage
  • Gift items: Can be exchanged for store credit
  • Non-returnable: Confectionery, newspapers, and magazines due to their perishable nature

Refunds will be issued in the original form of payment. Store credit is available for items without receipts.

Yes! We offer complimentary gift wrapping for most items at no extra charge. Our staff will beautifully wrap your purchases using quality wrapping paper and ribbons. For special occasions, we also offer premium gift wrapping options and custom gift boxes for a small additional fee. Just let us know at checkout that you'd like gift wrapping.

Yes, you can place orders by phone at +1 (260) 293-6411 or by email at contact@newslinkofsouthflorida.com. We'll confirm availability, provide pricing, and arrange for you to pick up your order at the store. Payment is collected when you pick up your items.

Yes, we offer special pricing for bulk purchases and corporate orders. This is ideal for book clubs, schools, organizations, or businesses looking to buy multiple copies of the same title or large quantities of gifts. Contact us directly to discuss your needs and we'll provide you with a customized quote.

⭐ Services & Support

Absolutely! Our knowledgeable staff loves helping customers find their next great read. Tell us about your interests, favorite authors, or genres you enjoy, and we'll provide personalized recommendations. We stay current with new releases and literary trends, and we're happy to suggest titles whether you're looking for bestsellers, hidden gems, or classics. Feel free to ask us anytime you visit.

While we primarily sell new books, we occasionally accept select used books for store credit. Books must be in excellent condition with no damage, writing, or excessive wear. We're particularly interested in rare editions, collectibles, and books by local Miami authors. Please bring your books to the store for evaluation. Note that we cannot guarantee we'll accept all titles.

Yes! We regularly host author events, book signings, and literary discussions, with a special focus on local Miami and Florida authors. These events are free and open to the public. To stay informed about upcoming events, ask our staff in-store, call us, or check back regularly for updates. We love bringing the community together around great books!

Yes, we can hold books for you. If you see something you want but aren't ready to purchase immediately, just ask any staff member and we'll set it aside for you for up to 48 hours. For special orders, we'll hold your book for up to 30 days after it arrives and notify you when it's ready for pickup.

Absolutely! We have a wonderful children's book section and our staff is experienced in recommending age-appropriate titles. Whether you're looking for picture books for toddlers, chapter books for early readers, or young adult novels for teens, we can help you find the perfect book. We consider reading level, interests, and educational value in our recommendations.

Still Have Questions?

Our friendly team is here to help you find answers. Contact us today and we'll get back to you within 24 hours.

Contact Us Call: +1 (260) 293-6411